576fragrance web store FAQ section

Yes, we ship nationwide. Since all items are imported and shipped from USA, your order may be subject to import duties and taxes, which are levied once a package reaches our country. We have no control over these charges and cannot predict what the costs may be.

Yes, we do charge a small handling fee of Php 150 per item.

Starts at Php 800.00. Ships via USPS International Express. Arrives in 7 - 12 business days and will likely not have tracking. Please note, you may be subject to import duties and taxes once a shipment reaches our country. We are not responsible and have no control over these fees.

Yes. To calculate the charges for this luxury shipping option, please contact us. Arrives in 3 - 7 business days with a tracking number. Please note, you may be subject to import duties and taxes once a shipment reaches our country. We are not responsible and have no control over these fees.

We do accept bank deposit via UnionBank, Metro Bank and BPI Family Savings Bank. Please contact us for bank account deposit before and after you send the payment.

All orders are processed within 1 to 3 business days.

Once the package was shipped you will receive an email notification for your tracking number. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 12 calendar days after shipment.

Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply contact us. All returned products must be sent together with the original sealed packaging unless an exception is agreed in advance. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping and handling charges are non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.